Account Terms
Same verification, same withdrawal limits, same dispute timeline across all our pages and all our lobbies.
LEGAL REFERENCE
Our Legal Framework
We operate with clear policies designed to protect your account, your funds and your gaming experience. Every transaction, every table session and every withdrawal follows the same transparent...
Transparent TermsAccount ProtectionPayment SecurityDispute ResolutionPrivacy First
Policy & Jurisdiction
alien138 operates under the legal frameworks applicable to gaming platforms serving supported regions in Indonesia. Our terms of service govern account creation, deposit and withdrawal flows, and dispute handling. We maintain compliance with local payment regulations for DANA, OVO, GoPay and QRIS transactions. All player funds are held separately from operational accounts. Disputes are resolved through our support team within five business
days. Your account data is encrypted and never shared with third parties without your consent.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
EDITORIAL CLARITY
Policy Integrity & Review
Regular Audits
Our terms and payment flows are audited quarterly by independent compliance reviewers to ensure alignment with Indonesia's gaming and fintech...
Transparent Updates
Policy changes are announced 30 days in advance via email and in-app notification. You can review the full change log...
Player Advocacy
We maintain a player council that reviews policy disputes and recommends changes. Your feedback shapes how we handle account holds...
Dispute Escalation
If our support team cannot resolve your concern, disputes escalate to our legal team for independent review within ten business...
Payment Transparency
Every DANA, OVO, GoPay and QRIS transaction is logged with timestamp, amount and status. You can download your full transaction...
Data Protection
Your personal data is encrypted end-to-end and stored in compliance with Indonesia's data protection standards. We never sell or lease...
BENCHMARKED
Consistency Across Our Policies
Payment Policy
DANA, OVO, GoPay and QRIS are treated identically in our terms. No hidden fees, no payment-method-specific restrictions.
Withdrawal Rules
Minimum and maximum withdrawal amounts are consistent whether you're on mobile, desktop or tablet. Processing time is always 1–3 business days.
Bonus Terms
Promotional terms are identical across all pages. Rollover requirements, expiry dates and eligibility rules never change between channels.
Privacy Standards
Your data handling rights are the same on our legal page, our home page and inside your account dashboard. No surprises.
Support Response
Whether you contact us via email, chat or in-app, you receive the same response time and the same quality of resolution.
Term Updates
Policy changes are announced uniformly across all channels. You see the same update timeline and the same new terms everywhere.
QUICK SIGNAL
What Defines Our Legal Posture
01
Account Verification
We verify your identity once at signup using your phone number and email. No repeated verification for withdrawals. Your account stays secure without friction.
02
Fund Segregation
Your deposits are held in segregated accounts separate from our operational funds. If alien138 faces financial difficulty, your money is protected by law.
03
Withdrawal Guarantee
We process all withdrawal requests within 1–3 business days. If a withdrawal is delayed beyond three days, we notify you with a reason and an estimated completion time.
04
Dispute Resolution
Account disputes are reviewed by our legal team within five business days. You receive a written decision and the option to escalate to an independent arbitrator.
05
Payment Transparency
Every DANA, OVO, GoPay and QRIS transaction shows the exact amount, fee (if any) and processing status. No hidden charges appear after the fact.
06
Term Clarity
Our terms are written in plain English for Indonesia. No legal jargon, no buried clauses. You can download a PDF copy anytime from your account.
Legal & Policy Questions
Your funds are held in segregated accounts protected by Indonesian law. We would notify you 60 days in advance and process full withdrawals to your DANA, OVO, GoPay or QRIS account at no charge.
Yes. Contact [email protected] with your transaction ID and reason. Our legal team reviews disputes within five business days and either reverses the transaction or explains why it cannot be reversed.
Your data is encrypted end-to-end using industry-standard protocols. We store it in compliance with Indonesia's data protection standards and never share it with third parties without your written consent.
No. Deposits via DANA, OVO, GoPay and QRIS are free. Withdrawal fees (if any) are shown before you confirm. We never charge hidden fees after the transaction completes.
Contact our support team with your email and phone number. We verify your identity and reset your password or transfer your account to a new email within 24 hours.
We review our terms quarterly and announce changes 30 days in advance via email and in-app notification. You can accept or decline new terms before they take effect.
If our support team cannot resolve your concern within five business days, your case escalates to our legal team for independent review. You receive a written decision within ten business days total.