Consistent Across Pages
Whether you're reading our Privacy Policy, Player guidance guidelines or Payment Terms, the core principles remain the same: transparency, security and fairness.
LEGAL REFERENCE
Our Terms Shape Your Account
These Terms & Conditions govern your account with alien138, covering gameplay, deposits via QRIS, DANA, OVO and GoPay, withdrawals, and the rules that keep our lobby fair for...
Account RulesGameplay PolicyPayment TermsWithdrawal LimitsDispute Resolution
Policy Scope & Jurisdiction
alien138 operates under the laws applicable to our jurisdiction and the supported regions where we offer service. These Terms apply to all accounts opened through alien138.app and govern your use of our live casino tables, slot lobbies, sportsbook markets and all related features. By opening an account, you agree to be bound by these Terms. We reserve the right to update them
at any time; continued use of your account constitutes acceptance of changes. Where local law permits, these Terms are your complete agreement with us.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
EDITORIAL CLARITY
Why Our Terms Matter
Transparent Rules
Every term is written to be clear, not buried in legal jargon. We explain what we require from you and...
Account Security
Our Terms outline how we protect your login, your funds and your personal data. Your account is encrypted and monitored...
Fair Gameplay
We commit to random outcomes on all slots and live tables. Our Terms define the rules that keep every round...
Payment Integrity
QRIS, DANA, OVO and GoPay transactions are processed according to strict Terms. Deposits and withdrawals follow the same rules for...
Dispute Handling
If a question arises about your account, our Terms define how we investigate and resolve it. You have the right...
Regular Updates
We review and update these Terms to reflect changes in law, payment systems and our service. You'll be notified of...
BENCHMARKED
How Our Terms Align
Indonesia-Focused Language
Our Terms reference QRIS, DANA, OVO and GoPay by name and outline how each payment method integrates with your account withdrawal and deposit flow.
Account-First Structure
Rather than generic platform rules, these Terms speak directly to your account: how you open it, fund it, play on it and withdraw from it.
Dispute Resolution Clarity
We outline the exact steps we follow if you report a problem, including escalation paths and timelines so you know what to expect.
Payment Security Emphasis
Given the importance of QRIS, DANA, OVO and GoPay in Indonesia, our Terms give detailed attention to deposit and withdrawal safeguards.
Regular Legal Review
These Terms are reviewed quarterly to ensure they reflect current Indonesian payment regulations and supported regions where we operate.
Plain-Language Commitment
We avoid legal jargon where possible. If a term is technical, we explain it in the same sentence so you understand what it means for your account.
QUICK SIGNAL
What These Terms Cover
01
Account Opening
Our Terms define who can open an account, what information we require and how we verify your identity. You must be of legal age in your region.
02
Gameplay Rules
These Terms outline the rules for live casino tables, slot lobbies and sportsbook markets. They cover bet limits, payout timelines and what happens if a round is interrupted.
03
Deposit & Withdrawal
We detail how QRIS, DANA, OVO and GoPay deposits work, minimum and maximum amounts, processing times and any fees that may apply to your transactions.
04
Account Suspension
Our Terms explain when and why we may suspend or close an account, including violations of gameplay rules, suspicious activity or breach of these Terms.
05
Liability Limits
We outline what alien138 is and is not responsible for, including technical outages, payment delays and third-party service interruptions beyond our control.
06
Changes to Terms
These Terms may be updated at any time. We'll notify you of material changes via email or in-app message. Continued use means you accept the new version.
Terms & Conditions Questions
Yes. By clicking 'Open Account' on alien138.app, you confirm you've read and agree to these Terms & Conditions. You can review them anytime in your account Settings under Legal Documents.
Depending on the violation, we may warn you, limit your account, suspend it temporarily or close it permanently. Serious breaches like fraud or underage play result in immediate closure and forfeiture of funds.
No. We'll notify you of any material changes via email or in-app notification at least 14 days before they take effect. You can accept or reject the new Terms; rejection means account closure.
Yes. Our Terms outline how we secure your payment information, process deposits and withdrawals, and handle disputes. Each payment method follows the same security standards and verification rules.
Contact our support team via live chat or email at [email protected]. We'll investigate your claim and respond within 5 business days. If unresolved, you can escalate to our dispute resolution team.
These Terms apply to all accounts on alien138.app. However, some provisions may vary by supported region. We reference 'where local law permits' to acknowledge regional differences in payment and gameplay rules.
Yes. Log into your account, go to Settings > Legal Documents and select 'Download Terms & Conditions' as a PDF. You can also request a copy via email from [email protected].